I heard you moved! What's your new location?聽
We are now open at 15 Orchard Street, New York, NY 10002. Our hours are 12:00 to 7:00 pm Sundays and Mondays, and 11:00am to 7:00pm Tuesday-Saturday. We're located near the East Broadway F station, and only a few blocks from the Grand Street B/D station.聽聽
Who is behind CW Pencil Enterprise?
CWPE was founded in 2014 by Caroline Weaver, our Chief Pencil Lady and lifelong pencil lover and official pencil historian (seriously, she even wrote a book about it!). She's joined at CWPE by聽custom pencil expert Alyx Cullen, illustrator extraordinaire Meredith Miotke, and shop star Olivia Megalis.聽
There's so many pencils! Where do I start?
We generally recommend starting with deciding what you're using your pencil for - such as drawing or writing. We have a few guides to help you:
Beginner's Guide to Pencil Shopping
Guide to Pencil Grades
How to Find Your Perfect #2
Pencils for Lefties聽
Crossword Puzzle Pencils -- Part 1 and Part 2
Pencils for Standardized Tests聽
Pencils for Musicians
Guide to Erasers
Guide to the Non-Graphite
Guide to Water-soluble Pencils
Or, you could try one of our sampler packs!聽
Of course, you can always shoot us an email at聽info@www.isdwe.cn聽if you need聽any suggestions聽or have questions.
Do you customize pencils?聽
Yes! We personalize pencils using a hot foil stamping machine from the 1960s. Read more about custom pencils here聽or contact email@example.com for inquiries. 聽
How do聽I sign up for The Pencil Box?聽
Spots for our quarterly subscription The Pencil Box will open periodically. The best way to be notified about any open spots is to join the waitlist. You can join the waitlist and learn more about the subscription by clicking "Email me when available" here.聽
What shipping services do you offer?聽
We offer USPS First Class, Priority and Express. Shipping rates are calculated based on weight (note that anything over one pound cannot ship via First Class) and location.聽
Do you ship internationally?
We do! We offer USPS First Class International, Priority International and Express International. Shipping is weight-based, so pricing depends on the weight of your order as well as where it is shipping to. Please note that we are not able to track or file claims for First Class International聽packages, so shipping is at your own risk.聽
USPS says First Class shipping is 1-3 days. Where's my package?聽
USPS does indeed say聽that First Class ships in around three days, but that's often not the case due to things like inclement weather, local post office closures and human error. We unfortunately聽can't file missing packages claims until a package has been in transit for more than 7 days, so we do ask for patience if a package doesn't arrive within the initial expected 3 days.
Do you accept returns?
All sales are final, though we do occasionally make exceptions. Please email聽info@www.isdwe.cn聽if you have a problem with your order.聽
Do you sell mechanical pencils or pens?
Unfortunately we don't sell pens, but we do carry a small curated selection of mechanical pencils! You can find them here.
Do you have gift cards?聽
We do!聽You can purchase either a digital gift card or a physical gift card.聽If you'd like a gift card for an amount you don't see on our website, feel free to email us at聽info@www.isdwe.cn聽and we can help you out.
Can you help me put together a gift for someone?聽
Yes! Email us at聽info@www.isdwe.cn聽with a description of what you're looking for, who the recipient is, and how much you'd like to spend, and we can help you curate a selection of pencils.聽